REFUND & RETURN POLICY
30-Day Money-Back Guarantee
At Corbit Tech, we stand behind our products with confidence. That's why we offer a comprehensive 30-day return and refund policy. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to return it for a full refund or exchange.
1. Return Eligibility Window
You have a full 30 calendar days from the delivery date to initiate a return.
Returns cannot be accepted after 30 days. However, manufacturer warranty may still apply for defects.
2. Conditions for Return
To be eligible for a return, items must meet the following conditions:
- ✓ Item must be unused and in the same condition as received
- ✓ Must be in original packaging with all tags attached
- ✓ Must include original receipt, invoice, or proof of purchase
- ✓ Must include all accessories, manuals, and freebies that came with the product
- ✓ Return request must be initiated within 30 days of delivery
3. Non-Returnable Items
The following items cannot be returned or refunded:
4. Return Process
Follow these steps to initiate a return:
- Login to your Corbit Tech account
- Go to My Orders section
- Select the order containing the item you wish to return
- Click on Request Return button
- Select the item(s) and reason for return
- Upload photos if applicable (for damaged/defective items)
- Choose your preferred refund method
- Submit the request
Alternatively, you can contact our customer service at returns@corbittech.com or call us at +1 (555) 123-4567.
5. Refund Options
When you return an item, you can choose from the following refund options:
| Refund Method | Processing Time | Notes |
|---|---|---|
| Original Payment Method | 5-7 business days | Full refund to credit card, debit card, or PayPal |
| Store Credit | 2-3 business days | Instant credit + 10% bonus (valid for 1 year) |
| Exchange | 7-10 business days | For same item (size/color) or different item with price adjustment |
| Bank Transfer | 5-7 business days | For COD or other offline payments |
Choose store credit instead of cash refund and get an extra 10% bonus on your refund amount! Store credit never expires and can be used on any future purchase.
6. Return Shipping
For Defective/Damaged Items: Corbit Tech provides a free return shipping label. Contact customer support to arrange pickup.
For Change of Mind Returns: Customer is responsible for return shipping costs. We recommend using a trackable shipping service.
Shipping Address:
Corbit Tech Returns Department
123 Tech Street, Warehouse 5
Digital City, DC 12345
7. Refund Timeline
- Item received at warehouse: 1-3 business days (depending on location)
- Quality inspection: 2-3 business days
- Refund processing: 2-3 business days
- Total time from return initiation to refund: 5-9 business days
- Bank processing time after refund: 3-5 business days (varies by bank)
8. Defective or Damaged Items
If you receive a defective or damaged item:
- Contact us within 48 hours of delivery
- Provide order number and photos/videos of the defect/damage
- We will provide a prepaid return shipping label
- Choose between full refund, replacement, or store credit with 20% bonus
9. Manufacturer Warranty
For items beyond 30 days, manufacturer warranty applies:
- Electronics: 1-year limited warranty
- Accessories: 6-month warranty
- Premium Products: 2-year extended warranty
Warranty claims must be processed directly with the manufacturer. Contact our support team for assistance with warranty claims.
10. International Returns
For international orders:
- Return window: 30 days from delivery
- Customer responsible for all return shipping costs and customs/duties
- We recommend using a courier service with tracking
- Refund will be processed in original currency
- Shipping charges are non-refundable
11. Order Cancellation
Before Shipping: Full refund within 24 hours of cancellation request.
After Shipping: Once the order has shipped, you must wait to receive the item and then follow the regular return process.
12. Frequently Asked Questions
Can I return an item without the original packaging?
Items must be returned in original packaging to prevent damage during transit. Returns without original packaging may be rejected or subject to a restocking fee.
What if my return is lost in transit?
We recommend using a trackable shipping method. Corbit Tech is not responsible for lost return packages. Keep your shipping receipt and tracking number.
Can I return a gift?
Yes, gift recipients can return items for store credit. Contact our support team with the order number and gift recipient information.
Are there restocking fees?
No, Corbit Tech does not charge restocking fees for returns within 30 days. For returns after 30 days, a 20% restocking fee may apply.
Your satisfaction is our priority. If you have any questions about our return policy, please don't hesitate to contact us.
